Facilities Coordinator/Helpdesk
Location
Glasgow, City of Glasgow
Job Type
Full-time
Category
other-general
Posted
June 01, 2026
Job Title: Facilities Helpdesk Coordinator / Facilities Assistant
Role Overview
A highly organised and customer‑focused Facilities Helpdesk professional operating within a fast‑paced, high‑volume call centre environment. The role supports a dynamic, continually changing workplace, acting as the first point of contact for facilities-related queries, incidents, and service requests while ensuring compliance, security, and service levels are consistently maintained.
Key Responsibilities
Helpdesk & Call Centre Operations
Operate within a busy facilities helpdesk/call centre, responding to a high volume of emails, and system-generated requests.
Log, prioritise, and manage reactive maintenance requests accurately within the CAFM/helpdesk system.
Proactively chase and follow up reactive jobs to ensure timely completion and SLA compliance.
Provide clear communication and regular updates to stakeholders, contractors, and internal teams.
Ada...
Role Overview
A highly organised and customer‑focused Facilities Helpdesk professional operating within a fast‑paced, high‑volume call centre environment. The role supports a dynamic, continually changing workplace, acting as the first point of contact for facilities-related queries, incidents, and service requests while ensuring compliance, security, and service levels are consistently maintained.
Key Responsibilities
Helpdesk & Call Centre Operations
Operate within a busy facilities helpdesk/call centre, responding to a high volume of emails, and system-generated requests.
Log, prioritise, and manage reactive maintenance requests accurately within the CAFM/helpdesk system.
Proactively chase and follow up reactive jobs to ensure timely completion and SLA compliance.
Provide clear communication and regular updates to stakeholders, contractors, and internal teams.
Ada...