Facilities Helpdesk Coordinator
Location
Shepherd's Bush Green, Greater London
Job Type
Full-time
Category
other-general
Posted
June 17, 2026
Helpdesk Coordinator - White City, London
£31,000 | Monday-Friday, 8:30am-5:30pm (40 hours)
Catch 22 are partnering with a leading Facilities Management provider to recruit a Helpdesk Coordinator for a high-profile corporate site in White City.
This is a fast-paced, client-facing role where you will act as the first point of contact for all FM requests, managing jobs via CAFM (QFM), coordinating engineers and contractors, and ensuring service delivery meets agreed SLAs.
Key Responsibilities:
Manage helpdesk inbox and calls, logging requests accurately on CAFM
Schedule engineers, contractors, and service teams
Track job progress, update records, and produce reports
Raise purchase orders, manage invoices, and support quotations
Support compliance reporting (PPMs) and contractor administration
About You:
Previous experience in a helpdesk or FM coordination role
Strong organisational and communication skills
Confident IT user (CAFM...
£31,000 | Monday-Friday, 8:30am-5:30pm (40 hours)
Catch 22 are partnering with a leading Facilities Management provider to recruit a Helpdesk Coordinator for a high-profile corporate site in White City.
This is a fast-paced, client-facing role where you will act as the first point of contact for all FM requests, managing jobs via CAFM (QFM), coordinating engineers and contractors, and ensuring service delivery meets agreed SLAs.
Key Responsibilities:
Manage helpdesk inbox and calls, logging requests accurately on CAFM
Schedule engineers, contractors, and service teams
Track job progress, update records, and produce reports
Raise purchase orders, manage invoices, and support quotations
Support compliance reporting (PPMs) and contractor administration
About You:
Previous experience in a helpdesk or FM coordination role
Strong organisational and communication skills
Confident IT user (CAFM...