Family Services Support Manager (Scale 2)
Location
London, England
Job Type
Full-time
Category
Counselors, Social Workers, and Other Community and Social Service Specialists
Posted
June 15, 2026
Position Overview:
We are offering an opportunity for the role of Family Services Support Manager (known as a Family Engagement Manager internally) at HMP Wormwood Scrubs. In this role, you will oversee Pact's visitor centre services, including managing the prison's booking line service, family visit catering, play sessions for children during family visits, and family-focused interventions such as homework clubs, special visits, and themed family days. Additionally, you will support families' access to secure video visits and coordinate with our subcontractors in the Visits Centre.
Key Responsibilities: