Fashion Support Consultant (English - speaking) - On-site IN02

Fashion Support Consultant (English - speaking) - On-site IN02

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What You Will Do In This Role

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• Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.
  
• Log call details onto call management systems and provide response and resolution within SLA.
  
• Maintain service and product knowledge and expertise associated with applications specific to individual customers.
  
• Escalate potential service issues initially with Mentor; follow all the processes and procedures of the project.
  
• Understand and comply with administrative duties.
  

Your Qualifications

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• Are proficient or bilingual in English.
  
• Have customer care skills – ability to listen to and understand the customers’ need...