Feedback case officer

Full time (34.5 hours), we are open to a conversation about how you work these hours

Location

Split between home and our London Office / Shipley Office / Glasgow office: Our Hybrid model for this role will mean 1 day per month in the office.

Salary Range

£27500 - £30500 – benefits and recognition

About us

At Macmillan you'll find talented people working together to do whatever it takes to support people living with cancer. We're going all out to find even better ways to help even more people who need our support. Our values are at the heart of who we are and everything we do, inspiring our thinking and guiding our actions.

About the role

As a member of the Customer Experience team, you will be responsible for championing and delivering an unrivalled experience to all customers. You will lead on handling complaints, feedback and compliments across all channels, accordance with Macmillan’s values, regul...