Field action specialist (xico)

The Field Action Team Engineer provides a crucial role in leading the investigation of an open case request through the signature approval process and through release to the field. The Field Action Team offers high visibility to Senior Managers, Directors and Senior Vice Presidents on a weekly basis and engages cross‐functionally with Technical Safety and Regulatory Compliance (TSRC) and Technical Service Operations (TSO).

Responsibilities

Lead the creation, approval, and release of Rapid Service Updates (RSU), Customer Satisfaction Notifications (CSN) and Warranty Extensions (WE) Field Actions. Meet key process indicators (KPIs) for case open to Director signatures, L1 Signatures, and fully approved to release to the field. Lead cross‐functional teams to obtain information required for Director financial approvals. Present field action cases for approvals on a weekly basis to Senior Manager, Director of Customer Experience, and Director of Finance. Cases exceeding Di...