Field QA & Customer Experience Manager

A leading telecommunications provider in Quebec is seeking a Quality Assurance Manager to ensure high-quality fibre installations and improve customer satisfaction. This role focuses on conducting quality inspections, proactively engaging with customers, and identifying opportunities to enhance service delivery. Ideal candidates should have over 5 years of experience in quality or customer success roles, along with strong technical knowledge of broadband installations. Excellent communication skills and a customer-first mindset are essential.
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