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Field Service Engineer II

Waters Corporation • Shanghai, Shanghai, China • Posted June 19, 2026

Location Shanghai, Shanghai
Job Type Full-time
Category Engineers
Posted June 19, 2026

Responsibilities

So, what do our Field Customer Support Specialists do? Below are some of the key responsibilities:

  • Install, qualify, validate, calibrate, maintain, and repair Waters systems.
  • Analyse and review system and scientific data to determine the source of problems and recommend repair, replacement, or other corrective actions.
  • Coordinate problem resolution with our matrix teams to help expedite repairs and deliver customer satisfaction.
  • Manage customer expectations by communicating work performed and providing follow-up plans if required.
  • Build strong rapport and trusted advisor partnerships with our customer base to provide them with suitable advice and support on Waters products and services – always looking for potential opportunities as to how Waters can further advance their laboratory operations.

    • To help achieve the above, you will get the best possible training, be supported by a fantastic te...

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