Field Service Engineer

Duties and Responsibilities

• Responds to customer complaints.
• Evaluates and resolves problems of the Customer.
• Installing equipment in accordance to the standard procedure of the company.
• Analyzes, inspects and reviews findings to determine the solution to the problem that the customer demands.
• Offers customer training for the Specific model of machine.
• Repairs, tests and maintains equipment that includes calibration and rehabilitation of machine parts.
• Monitors performance of machine
• Maintains product manuals.
• Provides customers with regular reports and feedback on their service requests.
• Develops and maintains relations with customers.
• Reports common complaints of customers to top management in order to address the situation for future reference.
• Makes recommendations to maintenance technicians, and offers feedback on product development, features and functions.
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