Field Support Engineer
Location
Dublin, County Dublin
Job Type
full time
Category
Computer Occupations
Posted
June 19, 2026
Skillsource is seeking an experienced Field Support Engineer to deliver Level 2 ICT infrastructure support across a multi-site environment within the public sector.
This is a hands-on role involving a mix of onsite and remote support, ensuring systems are maintained to a high standard in terms of performance, security, and compliance. The successful candidate will take responsibility for supporting assigned locations and delivering against clearly defined service levels.
This role is ideally suited to an engineer with experience in education or similarly structured environments.
Key Responsibilities
Technical Support & Service Delivery
- Provide remote and on-site IT support across multiple locations
- Deliver support in line with SLA targets:
- Critical issues: response within 3 hours
- Non-critical issues: response within 8 hours
- Troubleshoot issues across: