Field Technical Engineer
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
June 16, 2026
Field Technical Engineer
Location: Singapore, Singapore
Work Mode: Work from Office
Role: Field Technical Engineer
What You’ll Do- Monitor and manage the system to ensure that all system parameters are optimum.
- Escalate to the necessary teams if there is any abnormality to the systems or the system parameters are less optimum.
- Manage number of inbound and outbound calls in a timely manner.
- Follow communication “scripts” when handling different topics.
- Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Collect, collate, compute and calculate the various support KPIs.
- Collect, compute and calculate the vario...