Fintech Tech Support
Location
Mexico, ciudad de méxico
Job Type
Full-time
Category
Soporte técnico y administración
Posted
June 04, 2026
Team Overview
The IT Support Analyst will provide hands‑on technical and administrative support to ensure high‑quality IT services across our Fintech operations. This role requires a proactive, service‑oriented professional passionate about technology and capable of solving problems efficiently in a fast‑paced environment. The ideal candidate will be fluent in both English and Spanish, with strong troubleshooting skills and a genuine drive to deliver outstanding customer support.
Role Responsibilities
- Serve as the first point of contact for technical support, ensuring timely resolution of incidents and service requests through the ServiceNow ticketing system.
- Perform advanced troubleshooting for hardware, software, and network issues in Windows and macOS environments.
- Manage operating system imaging and cloning (e.g., FOG, Clonezilla, MDT) and ensure proper configuration of new user devices.
- Provide on‑site and remot...