Fire Control Operator
Location
worcester, england
Job Type
Full-time
Category
Management & Operations
Posted
June 08, 2026
Hereford & Worcester Fire and Rescue Service
Salary: £28,865 – 36,937 per annum. Permanent. 42 hours per week. Location: Southwell House, Hindlip Park, Worcester, WR3 8SP.
Fire Control is central to our emergency response. Control staff deal with 999 calls, mobilise fire crews and support ongoing incidents to ensure their safe resolution. We are looking for individuals with the potential to undertake the role of Firefighter (Control) to support current and future organisational objectives.
Responsibilities
- Handle incoming 999/112 and non-emergency calls, ensuring all relevant information is accurately obtained and recorded.
- Provide advice and reassurance to callers requiring the assistance of the Fire Service.
- Mobilise the correct resources to incidents in accordance with Fire and Rescue Service policies, procedures and instructions.
- Transmit, receive and record messages accurately using digital radio and pro...