FirstAlt Trip Services Rep l
Location
Richmond, VA
Job Type
Full-time
Category
other-general
Posted
June 20, 2026
**Major Responsibilities**
+ Act as the main point of contact for clients in regard to routing, student information, school schedules, etc.
+ Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards.
+ Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention.
+ Effectively communicate via telephone, email, text message, and chat applications with a school districts, transportation partners and team members.
+ This position requires a high level of customer service communication and care
+ Handle escalated situations with a sense of urgency, calmness, and professionalism
+ When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document
+ Manage the day to day scheduled trips, ensuring trip...
+ Act as the main point of contact for clients in regard to routing, student information, school schedules, etc.
+ Work with Field Operations to ensure driver compliance is completed and up to date per school district and state standards.
+ Manage the day to day scheduled trips, ensuring trips have been started, are running on time, completed and troubleshoot trips that need immediate attention.
+ Effectively communicate via telephone, email, text message, and chat applications with a school districts, transportation partners and team members.
+ This position requires a high level of customer service communication and care
+ Handle escalated situations with a sense of urgency, calmness, and professionalism
+ When applicable, Agents assigned to bilingual speaking roles will be required to meet all expectations in their designated language as outlined in this document
+ Manage the day to day scheduled trips, ensuring trip...