Fitbit Customer Support Specialist with Danish and English

*Please note that the position is based in Sofia, Bulgaria and we will help you to relocate if you are based outside the country.

If you are excited about health and technology, join our Fitbit Team!

Responsibilities

• Help our users with any issues they might have via tickets or calls
• Provide solutions to everyday device use questions on a case by case customer-oriented approach
• Identify trending issues and bugs from users’ reported issues and communicate them to your supervision team
• Work with a passionate team of customer-friendly colleagues from an international background

Qualifications

• Fluency in Danish language for daily communication with customers
• Good command of English (B1 or similar) for training and internal communication
• Basic understanding of iOS and Android OS use/features
• Demonstrating empathy
• Desire to help customers as best as pos...