Fleet coach - Mumbai

Managing a team of 120-150 Pickup and Delivery Partners directly on a daily basis Drive Pickup & Delivery Partner efficiency assigned at an individual level.

- Pickup and Delivery Partner attendance to be maintained basis demand on a daily basis.

- Improve and maintain promised delivery times for better customer experience.

- Conduct classroom/field training at an individual level for better customer experience.

- Conduct regular field audits for better compliance among Pickup and Delivery Partners.

- Manage and control voluntary attrition and control absconders by conducting regular engagement activities.

- Provide feedback at the individual level and conduct weekly one-on-ones to understand problem areas.

- Ensure excellent customer experience by solving order level escalations.

- Support Pickup and Delivery Partners during emergencies and exigencies.