Flight Ticketing Agent - (No-Calls/Non-Voice Accounts) - CSR (M)

Sapient Global Services • manila, metro manila, Philippines • Posted June 16, 2026

Location manila, metro manila
Job Type Full-time
Category Sales
Posted June 16, 2026

Flight Ticketing Agent - (No-Calls/Non-Voice Accounts) - CSR (M)

On-site - Manila Fresh Graduate/Student High/Senior High School Full-time

Job Description

Employee Recognition and Rewards

Commission, Performance Bonus, Incentives

Insurance Health & Wellness

HMO

Professional Development

Job Training

We are hiring Travel Customer Service Representatives to assist clients with bookings, itineraries, and travel inquiries. You will ensure smooth travel experiences and accurate information for every customer.

Responsibilities:
  • Respond to travel inquiries via phone, chat, or email
  • Assist with flight, hotel, or tour reservations
  • Modify or cancel bookings as needed
  • Document interactions and booking details accurately
  • Escalate complex travel issues to supervisors
  • Maintain quality, productivity, and customer satisfaction metrics

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