Home / Jobs / Foundever is looking for team leaders (Spanish speakers) | Tanger (Morocco)

Foundever is looking for team leaders (Spanish speakers) | Tanger (Morocco)

Confidential • Morocco, Morocco, Morocco • Posted June 27, 2026

Location Morocco, Morocco
Job Type Full-time
Category Sales Representatives, Services
Posted June 27, 2026

Job :
  • Manage agent performance to ensure achievement of key metrics, including average resolutions per day, quality, returns, unacceptable infractions, and productivity.

  • Ensure effective performance management across all agents.

  • Supervise, develop, and coach customer service agents, fostering an environment where they can excel through encouragement and autonomy.

  • Continuously assess team skills and competencies, identifying improvement areas through ongoing learning initiatives (to be defined in collaboration with the Training Department).

  • Actively work towards achieving all performance metrics.

  • Generate reports and performance statistics as agreed with the client.

  • Manage daily sales performance tracking to ensure the monthly targets set by the client are met.





    • Interested in this role?

    Click the button below to start your application.

    Apply Now