Fraud Activity Agent (French-speaking) - On-site BM01
Location
barcelona, cataluña
Job Type
Full-time
Category
Otros
Posted
June 09, 2026
Fraud Activity Agent (French-speaking) - On-site BM01
Location: Barcelona, on-site.
Responsibilities
- Investigate and verify fraud incidents using internal tools and defined macros.
- Collect and verify all necessary documentation from customers to confirm or infirm fraud.
- Manage cases within defined pending periods, ensuring timely follow-up and resolution.
- De-escalate tickets to Level 1 if client documentation is not received after 14 days following established procedures.
Qualifications
- Proficient or bilingual in French; advanced in English.
- Strong interpersonal skills including active listening, empathy, and adaptability.
- Advanced customer service and conflict resolution abilities.
- Skilled in troubleshooting and resolving complex, non-standard issues.
- Proficient in providing clear root-cause analysis and insights.
- Proficient with exten...