Fraud Activity Agent (German)

David Kennedy Recruitment has partnered with a leading BPO company that supports top tech brands in providing exceptional customer care. We're looking for a German speaking Fraud Activity Agent for their offices in Barcelona.

Position: Fraud Activity Agent

Location: Barcelona, Spain

Employment type: Full-time, on-site

Remuneration: Base salary + performance bonus.

DUTIES AND RESPONSIBILITIES:

• Investigate and verify suspicious or high-risk activity using internal tools, guidelines, and established processes
• Review and validate customer-provided documentation to assess potential risks or fraudulent behavior
• Resolve cases accurately and within defined timelines while ensuring compliance with service-level standards
• Monitor pending cases, follow up on outstanding documentation, and escalate when necessary
• Maintain detailed and accurate records of investigations, actions, and outcomes ...