Fraud Ops Specialist

Team OverviewWe are seeking for a Fraud Operations Specialist to join our team at Didi.In this role we're looking for a specialist with experience in risk operations to manage transaction alerts, contact cardholders to confirm transaction information, resolve authorization issues, and respond to key loss metrics while maintaining a positive customer experience.Role ResponsibilitiesInvestigate fraud patterns for suspicious accountsConduct a thorough investigation of accounts suspected of being used as mule accountsDetailed analysis of SPEI transactions, identifying risky patterns, collusion cases, velocity check controls, among othersReceive and make calls from customers to verify potentially suspicious transactionsEnsure a high standard of customer serviceAssess the legitimacy of high‐risk transactions based on customer behavior patterns and system alertsProvide prompt and accurate solutions to resolve blocking issues while ensuring account securityDocument interactions and actions ...