Fraud Supervisor/ Fraud Senior Analyst Urgent
Location
taguig, metro manila
Job Type
Full-time
Category
Management & Operations
Posted
June 25, 2026
Overview
Description
Responsible for supervising fraud-related activities and providing customer service support to policy holders, agents, third-party callers, and new customers.
Responsibilities
- Receives inbound calls to provide customer service support to policy holders, agents, 3rd party callers, and new customers.
- Conducts research through maximizing all available resources and provides the necessary information in response to queries from callers.
- Provides resolutions to caller problems and issues, including researching and exploring alternative solutions.
- Creates promised solutions or after-call work and escalates unresolved issues outside of his/her scope.
- Navigates through a computerized data entry system or other relevant applications.
- Manages documentation of all call information according to standard operating procedures.
- Undertakes all compliance and regulatory t...