Freelance Retention Agent (English)
Location
medellín, antioquia
Job Type
Full-time
Category
Asistencia
Posted
June 28, 2026
Job Opportunity
We are BPO Global Services, a diverse and inclusive community of global talent committed to building authentic relationships in every interaction. We are currently seeking a Bilingual Agent (English) whose main objective will be to provide guidance on the company’s products or services, identify customer needs, and achieve effective retention while ensuring high standards of quality, productivity, and service.
Offer Details
Salary: COP $2,185,000 + COP $500,000 bonus + retention commissions
Contract Type: Freelance
Schedule: Monday to Sunday (one day off per week)
Requirements
- Intermediate to advanced English proficiency
- High school diploma
- Full‑time availability
- Minimum of 6 months of experience in a call center environment (sales or retention)
Key Responsibilities
- Develop in-depth knowledge of assigned products or services
- Provide clear and...