Freelance Salesforce Commerce Cloud L2 Support Engineer
Location
remote, remote
Job Type
Full-time
Category
Other-General
Posted
June 16, 2026
We are looking for an experienced Salesforce Commerce Cloud L2 Support Engineer for a freelance/contract opportunity. The ideal candidate should have strong hands-on experience in SFCC production support, incident management, troubleshooting, and application monitoring .
Role: SFCC L2 Support Engineer
Key Responsibilities
- Provide L2 production support for Salesforce Commerce Cloud applications.
- Handle incident triage, investigation, resolution, and escalation through ITSM tools such as ServiceNow / SNOW .
- Analyze and troubleshoot issues across SFCC, PWA, and related commerce applications .
- Raise and track JIRA tickets for L3 teams when code changes or deeper technical fixes are required.
- Debug application/code-level issues where needed and support the team in troubleshooting.
- Monitor applicat...