Front Desk Manager - ES

Qualifications

• 5years+ managerial hotel experience in customer service in a hotel, or hospitality industry related field required.
• Preferably with Shipboard experience
• Required to speak English clearly and distinctly.

Duties and Responsibilities

• Knowledge of principles and processes for providing exemplary customer and personal service including needs assessment, problem resolution and achievement of quality service standards.
• Flexibility to manage, focus, direct and encourage a positive, dynamic, diverse guest services operation by navigating through a changing work environment. Should be able to utilize and administer the progressive disciplinary action process through coaching and counseling to improve performance where possible.
• Ability to work positively and cooperatively in a diverse team environment to meet overall established timeframes for the Guest Services division operation.
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