Front Desk Manager

At Zostel, the Front Desk Manager is more than just a receptionist — you’re the first impression, the host, and the vibe-setter . You’ll run the front desk day-to-day, welcome travellers from around the world, and make sure every guest feels at home from the moment they walk in.

This role is for someone who’s great with people, organised under pressure, and comfortable handling both guests and systems . You’ll balance warm hospitality with operational discipline, ensuring smooth check-ins, accurate records, and great guest experiences.

• You’re naturally good at breaking the ice and making people feel comfortable.
• You stay calm and organised even during busy check-in hours.
• You enjoy fast-paced environments and multitasking.
• You understand that hospitality is also a business — accuracy, revenue, and systems matter.
• You’re curious, digitally comfortable, an...