Front of House Manager

Front of House Manager - Park Plaza Leeds

At Park Plaza, authenticity is at the heart of everything we do. As our Front of House Manager , you will lead the heart of the hotel, setting the standard for service excellence, people leadership and operational performance, ensuring every guest experience feels personal, confident and memorable.

This is a highly visible, guest‑facing role where you will act as a brand ambassador, working collaboratively with hotel leaders to ensure our guests receive a consistently outstanding experience from arrival to departure.

What you will be responsible for:

• Take full ownership of the Front of House operations, ensuring the intended guest experience is delivered consistently
• Act as the face of the hotel, engaging with guests, handling feedback and resolving issues with confidence and care
• Lead, coach and develop your management and front office teams, cre...