Front Office Agent - NoMad Singapore

Job Description OVERVIEW OF ROLE The Front Desk Agent is responsible for delivering a seamless, personalised and memorable guest experience from arrival to departure. This role serves as the first point of contact for guests, ensuring efficient check-in and check-out processes, handling guest requests and providing accurate information about the hotel and surrounding areas. The Front Desk Agent plays a key role in creating a warm, welcoming and engaging atmosphere that reflects the NoMad brand. Working closely with the Front Desk leadership team, this role ensures operational efficiency, guest satisfaction and adherence to brand standards. Responsibilities MAIN DUTIES & RESPONSIBILITIES The main responsibilities of the Front Desk Agent are summarised below; however the list is not exhaustive. GENERAL DUTIES Deliver a warm, genuine and engaging welcome to all guests, ensuring a strong first impression. Perform check-in and check-out processes efficiently and accurately. Confirm reservat...