Front Office Associate
Location
Colombo 03, Sri Lanka
Job Type
Full-time
Category
other-general
Posted
May 31, 2026
**Additional Information**
**Job Number** 26062844
**Job Category** Rooms & Guest Services Operations
**Location** 265 Galle Road, Colombo 03, Sri Lanka, Sri Lanka, 300
VIEW ON MAP (https://www.google.com/maps?q=265%20Galle%20Road%2C%20Colombo%2003%2C%20Sri%20Lanka%2C%20Sri%20Lanka%2C%20300)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and informati...
**Job Number** 26062844
**Job Category** Rooms & Guest Services Operations
**Location** 265 Galle Road, Colombo 03, Sri Lanka, Sri Lanka, 300
VIEW ON MAP (https://www.google.com/maps?q=265%20Galle%20Road%2C%20Colombo%2003%2C%20Sri%20Lanka%2C%20Sri%20Lanka%2C%20300)
**Schedule** Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and informati...