Front Office & Guest Services Supervisor

Your day to day:FINANCIAL RETURNS- Compile occupancy statistics.
- Monitor monthlyupselling andIHGR enrolment targets.
- Cash handling and banking procedures.
- Dealing with irregular payments.
- Supervise the cashiering system and prepare reports.
- Follow up on outstanding payments from TA/CORP.
- Instructing staff in credit policies and facilities.
- Instructing staff in cash security procedures.PEOPLE- Conducts shift briefings to ensure hotel activities and operational requirements are known.
- Conduct training in relation to Front Office matters.
- Maintains and ensure comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems is conducted throughout the front line team.GUEST EXPERIENCE- Maintenance of information about local events.
- Supervise group bookings.
- Conduct and monitor aircrew allo...