Front Office Manager

Job Responsibilities

1. Manage the functioning of all departmental employees and facilities (Reception Guest Service Center Bell team Drivers Concierge Guest Experience Night shift 45 person manning).
2. Develop and maintain a motivational working environment within the department, considering the remote location and varying needs of team members.
3. Lead the team members' performance appraisals.
4. Coordinate work of other managers and supervisors in each section of Front Office to ensure the highest guest and team satisfaction.
5. Oversee the Front Office work schedule and leave planning.
6. Collaborate with other departments to maximize effectiveness.
7. Monitor Front Office inventory and order items as needed.
8. Provide coaching, counseling, and guidance to team members.
9. Work with various systems simultaneously (Opera PMS, Outlook, MessageBox, Anantara App, Loyalty Systems, ReviewPro, Paytrax).
10. Take responsi...