Front Office Operations Agent

Duties: Welcome guests and provide a professional first impression. Perform guest check-in and check-out procedures. Answer, screen and transfer incoming telephone calls. Handle guest enquiries, requests and complaints promptly and professionally. Allocate rooms and assist guests with hotel orientation. Bill guests for additional services and amenities. Maintain guest records and update internal databases. Administer petty cash during shifts. Maintain key control and daily key register. Administration: Manage room maintenance reports and follow up on outstanding items. Process daily departure documentation and distribute to Accounts. Distribute incoming emails to relevant departments. Maintain guest feedback reports. Update vehicle logbooks and operational spreadsheets. Scan and file conference feedback documentation. Assist the Reservations Manager with accommodation bookings. Prepare comprehensive shift handovers. Conference & Events Support: Prepare conference venues according to fu...