Front Office & Reservations Agent
Location
london, england
Job Type
Full-time
Category
Other
Posted
June 08, 2026
EC3N 1DE London Motel One London-Tower Hill
Front Office & Reservations Agent
Job Description
You will provide our guests with excellent service: as a friendly voice on the phone, an amicable contact by email or with a welcoming smile at check-in. At the front desk and in our Reservations department, you will be responsible for:
- Looking after our guests, including check-in and check-out
- Reviewing and processing bookings, overbookings and options
- Maintaining Sihot, as well as our electronic bookings systems
- Producing and verifying invoices, including managing payments
- Cash transactions and cashing up
- Administrative and organisational tasks (e.g. managing no-shows, answering emails)
- Bonus program: The better the guests rate their stay, the higher the bonus!
- Make an international career: Discover a variety of career opportunities in our hotels nationally and internat...