Front Office Supervisor (FO Supervisor)
Location
Ho Chi Minh City, Ho Chi Minh City
Job Type
full time
Category
Supervisors of Office and Administrative Support Workers
Posted
June 18, 2026
Job description:
- Supervise daily Front Office operations, including check-in/out procedures and guest welcoming, to ensure accuracy and professionalism.
- Resolve tenant complaints and handle emergency situations occurring in the reception area.
- Manage the team by establishing duty rosters, conducting briefings, and providing training for new staff.
- Monitor room status and occupancy forecasts, and ensure strict control of access keys.
- Maintain resident ledgers and cash handling procedures to prevent financial losses or bad debts.
- Coordinate with Housekeeping and Property Management to enhance the overall resident experience.
Requirements:
- University degree with at least 2 years of Front Office experience and 1 year in a supervisory role.
- Advanced English proficiency with strong professional communication skills.
- Proficient in Hotel Management Systems...