Front Office Team Leader

We are seeking a motivated Front Office Team Leader to oversee day-to-day front desk operations and support the delivery of outstanding guest experiences.

In this role, you will lead and support the Front Office team to ensure smooth arrivals, departures and in-house guest journeys while maintaining high service standards and operational efficiency. You will also play a key role in training, developing and supporting the ongoing growth of the Front Office team.

Your key responsibilities will include:

• Overseeing daily front desk operations including check-in, check-out and guest services
• Leading, supporting and motivating Front Office team members during shift
• Ensuring exceptional guest experiences through prompt, friendly and efficient service
• Handling guest enquiries and feedback and resolving issues in a professional manner
• Maintaining smooth communication between Front Office and other resort departme...