Fulfillment & support manager

About Formation Hub Formation Hub is a product of Financial Docs. At Formation Hub, we make starting a U. S. business simple. We prepare and file LLCs across all 50 states and DC, and handle the rest of what a new company needs — EINs, registered agent service, BOI reports, operating agreements, S-corp elections, and annual reports — without the usual government-website headache. Behind every order is a detailed, rules-heavy process and a customer counting on us to get it right. As we grow, we need someone to own how that work gets done and how we communicate while we do it. We give our team the tools, autonomy, and ownership to do their best work. If you're looking to build and run an operation rather than maintain someone else's, this is that kind of role. The Role We're hiring a Fulfillment & Support Manager to own and improve how we deliver for customers. This is a player-coach role — you'll learn every step of the work yourself, then step back to run and improve the operation rath...