Functional Support Manager

Role: Functional Support Manager

Location: Bengaluru

Work Mode: On-Site (6 days working)

CTC: 5-9 LPA

Experience: 4-6 years

Key Responsibilities:

• Execution Leadership:

●       Define and drive the implementation of comprehensive customer support strategies that align with organizational goals across SCLEN.AI platforms, including SAP and Analytics, to significantly enhance customer satisfaction and retention.

●       Execute strategies to improve service delivery and resolution timelines.

●       Ensure support activities are in line with broader business goals.

2.    Client Engagement:

●       Serve as the primary point of contact for key clients, addressing their business challenges and managing expectations to ensure successful solution delivery.

●       Advocate for customer needs within the organization (VoC)...