Functional Support Manager
Location
Mumbai, Maharashtra
Job Type
Full-time
Category
Computer Occupations
Posted
June 03, 2026
Role: Functional Support Manager
Location: Bengaluru
Work Mode: On-Site (6 days working)
CTC: 5-9 LPA
Experience: 4-6 years
Key Responsibilities:
Execution Leadership:
●
Define and drive the implementation of comprehensive customer support strategies that align with organizational goals across SCLEN.AI platforms, including SAP and Analytics, to significantly enhance customer satisfaction and retention.
●
Execute strategies to improve service delivery and resolution timelines.
●
Ensure support activities are in line with broader business goals.
2.
Client Engagement:
●
Serve as the primary point of contact for key clients, addressing their business challenges and managing expectations to ensure successful solution delivery.
●
Advocate for customer needs within the organization (VoC), ensuring feedback informs product and service improvements.
●
Track and enhance CSAT and NPS scores...
Location: Bengaluru
Work Mode: On-Site (6 days working)
CTC: 5-9 LPA
Experience: 4-6 years
Key Responsibilities:
Execution Leadership:
●
Define and drive the implementation of comprehensive customer support strategies that align with organizational goals across SCLEN.AI platforms, including SAP and Analytics, to significantly enhance customer satisfaction and retention.
●
Execute strategies to improve service delivery and resolution timelines.
●
Ensure support activities are in line with broader business goals.
2.
Client Engagement:
●
Serve as the primary point of contact for key clients, addressing their business challenges and managing expectations to ensure successful solution delivery.
●
Advocate for customer needs within the organization (VoC), ensuring feedback informs product and service improvements.
●
Track and enhance CSAT and NPS scores...