FX Customer Support Team Lead

EBR • sydney, nsw, australia, New South Wales, Australia • Posted June 08, 2026

Location sydney, nsw, australia, New South Wales

Job Type Full-Time

Category Information and Record Clerks

Posted June 08, 2026

Our client is a rapidly expanding Australian financial services firm providing online forex trading to retails and institutional clients from all over the world. You will have a great opportunity to share your passion for providing an interactive and client-friendly Forex experience with a team of family friendly and supportive individuals. In addition, if you are interested in technological innovations, this is definitely your ideal work environment!
Your responsibilities
Following account opening processes
Handling clients' deposits and withdrawals to ensure timely processes
Responding promptly to any queries that the clients have on the website's live chat, over email or phone
Answering any inbound phone calls, identify customer’s needs and directing the query accordingly
Maintaining a friendly, professional and helpful attitude towards customers at all times
Requirements for the role
At least 3 years of exp...
            

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