G13 - Operations Support Engineer
Location
singapore, singapore
Job Type
Full-time
Category
Other-General
Posted
June 05, 2026
Responsibilities:
- Design & own service observability usage model: ensure all service metrics, logs, traces flow into Elastic Cloud (authoritative); maintain dashboards & SLOs; evaluate pragmatic use of CloudWatch, AWS Managed Prometheus / Grafana for supplemental or fallback views.
- Build proactive, noise‑reduced alerting and incident response playbooks; drive post‑incident RCA & remediation tracking (closure SLA).
- Optimize service performance (profiling, caching layers, autoscaling heuristics, concurrency tuning) meeting latency & throughput targets.
- Implement secure supply chain & runtime controls (image scanning, SBOM consumption, secrets management, TLS / mTLS) leveraging shared platform tooling.
- Curate operational runbooks, golden dashboards, reliability readiness + production readiness checklists.
- Integrate model / guardrail service telemetry (latency, queue depth, GPU/CPU utilization) into unified Elastic ...