General Manager

Build Recruitment • Birmingham, England, United Kingdom • Posted June 17, 2026

Location Birmingham, England

Job Type Full Time

Category Top Executives

Posted June 17, 2026

We are seeking an experienced General Manager to lead a high-volume responsive repairs contract across the Midlands.
This opportunity is ideally suited to someone currently operating as, or ready to step up from, an Operations Manager, Contracts Manager or Account Manager role within a responsive repairs environment.

This is a senior leadership role with full responsibility for operational performance, service delivery and customer outcomes across a large housing portfolio.

The Role
Lead delivery of a fast-paced reactive repairs service

Manage a multi-layer team of managers, supervisors and operatives

Drive performance across KPIs, WIP, first-time fix and productivity

Oversee customer experience and complaints resolution

Ensure compliance with health & safety and regulatory standards

Build strong relationships with clients and stakeholders

Monitor performance, costs and o...

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