General Manager, Services ANZ
Location
Mascot, Australia
Job Type
Full-time
Category
other-general
Posted
June 12, 2026
**Job Description Summary**
The Services General Manager (GM) is responsible for functional support of the Service organization, managing the complex customer service business through leadership & development of the team. In addition, this role will drive the Solutions business through collaboration with the commercial organization. The GM will create a culture to achieve customer loyalty.
**Job Description**
**Key Responsibilities Include** :
+ Setting the agenda, initiatives, and culture in the service organisation to help ensure that financial, employee, and customer goals are met or exceeded in the region
+ Establishes and fosters enterprise-wide customer relationships that have significant impact on the financial and customer health of the organisation
+ Accountable for positive leadership of direct reports and entire Service organisation to include ongoing direction, coaching, and career development
+ Drives business results and manages cus...
The Services General Manager (GM) is responsible for functional support of the Service organization, managing the complex customer service business through leadership & development of the team. In addition, this role will drive the Solutions business through collaboration with the commercial organization. The GM will create a culture to achieve customer loyalty.
**Job Description**
**Key Responsibilities Include** :
+ Setting the agenda, initiatives, and culture in the service organisation to help ensure that financial, employee, and customer goals are met or exceeded in the region
+ Establishes and fosters enterprise-wide customer relationships that have significant impact on the financial and customer health of the organisation
+ Accountable for positive leadership of direct reports and entire Service organisation to include ongoing direction, coaching, and career development
+ Drives business results and manages cus...