Genesys Contact Center Engineer

Cynet Systems • Frisco, Utah, United States • Posted June 19, 2026

Location Frisco, Utah

Job Type Full-time

Category Computer Occupations

Posted June 19, 2026

 Job Description:
 
 Responsibilities: Provide L3 support for Client Contact Center components, including routing, reporting, and voice infrastructure. 
 Lead resolution of complex and escalated issues from L2 support. 
 Perform advanced troubleshooting and system diagnostics. 
 Collaborate with engineering and development teams for bug fixes and enhancements. 
 Provide technical guidance and mentorship to L2 support engineers. 
 Participate in architecture reviews and platform optimization initiatives. 
 Monitor system health and proactively identify and resolve issues. 
 Troubleshoot incidents related to Client Engage/Cloud, SIP Server, GVP, Workspace, and other modules. 
 Collaborate with L1 support and escalate unresolved issues to L3 or vendor support. 
 Perform root cause analysis and implement preventive measures. 
 Document incidents, resolutions, and standard ope...
            

Interested in this role?

Click the button below to start your application.

Apply Now