German Customer Care - Team Leader - Athens
Location
Athens, Attica
Job Type
Full time
Category
Supervisors of Office and Administrative Support Workers
Posted
June 19, 2026
On behalf of our client, we are looking for an experienced and dynamic German-speaking Team Leader to join their Customer Care team in Athens. In this on-site role, you will lead a dedicated team within the tourism and flight booking sector, focusing on delivering world-class service. You will be responsible for driving team performance through strategic action plans, managing KPIs, and maintaining strong client-facing relationships.
Responsibilities
- Lead, coach, and develop a team of customer care agents (currently ~8, with potential to expand)
- Monitor team performance through KPIs and implement action plans to achieve targets
- Maintain direct communication with the client (German-speaking only) on a daily basis
- Ensure high-quality service delivery and continuous performance improvement
- Motivate the team and foster a positive, results-driven environment
- Handle complex operational challenges and provide...