German Speaking Customer Service for Airline Reservations Department

Mercier Consultancy is seeking a German Speaking Customer Service Representative to join our Airline Reservations Department for one of our clients. In this critical Entry Level role, you will provide exemplary support to our German-speaking customers, assisting them with airline bookings and inquiries to ensure a smooth travel experience.

Your fluency in German will be essential as you handle reservations, provide information on flight options, and resolve any issues that may arise during the booking process. As a valued member of our team, you will help enhance customer satisfaction and maintain the high standards of service we are known for.

Responsibilities

• Assist customers in German via phone, email, and chat with airline reservations and inquiries
• Help clients navigate the booking process, including ticket purchases and itinerary changes
• Provide information related to flight schedules, pricing, and available services...