German Speaking Customer Service for Online Learning & EdTech Department

Mercier Consultancy is in search of a passionate German Speaking Customer Service Representative to join our Online Learning & EdTech Department for one of our clients. In this impactful Entry Level role, you will provide exceptional support to our German-speaking clients, helping them navigate our educational platforms and resolve any inquiries related to their online learning experience.

Your fluency in German will be essential as you assist customers with course registrations, technical issues, and general inquiries. As a member of our dedicated team, you will play a crucial role in enhancing the educational journey of our clients and ensuring their satisfaction with our services.

Responsibilities

• Provide high-quality customer service in German through phone, email, and chat related to online learning queries
• Assist clients with course selection, enrollment processes, and technical support
• Resolve customer issues an...