German-Speaking Customer Support Representative

We are looking for a German-speaking Customer Support Representative to provide high-quality assistance to our customers via phone, email, and chat.

You will be the first point of contact for customers, ensuring a smooth and positive experience while resolving inquiries efficiently and professionally.

Key Responsibilities

• Provide customer support in German (phone, email, live chat)

• Handle inquiries related to products, services, billing, or technical issues

• Resolve complaints in a professional and solution-oriented manner

• Accurately document customer interactions in the CRM system

• Escalate complex cases to relevant departments when necessary

• Meet KPIs related to response time, resolution rate, and customer satisfaction

Profile Requirements

• Fluent German (C2 level – written and spoken)

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