Global BPO Operations Lead: Real‑Time Metrics & Escalations

PLAUD PTE. LTD. in Singapore is looking for an Operations Manager for customer support functions. The role includes overseeing daily operations, managing performance metrics, and resolving escalations with BPO partners.

The ideal candidate will have 4-6 years of operational experience, strong analytical abilities, and excellent communication skills. A background in consumer electronics or AI startups is preferred, along with tech stack fluency. Join us to optimize support processes and lead effective training initiatives.