Global CS Lead - Account Specialists

Company Description

Wise is a global technology company building the best way to move and manage the world’s money. Whether people and businesses are sending money overseas, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

We are building an entirely new network for the world's money.

About the Role

We're looking for an exceptional leader to drive world‑class customer care for Wise's highest‑value customers. In this role, you'll establish and lead a global support structure that delivers extreme operational excellence, ensuring consistent SLA adherence across all regions while meeting regulatory requirements. Success means balancing customer resolution, speed, retention, revenue growth, and product adoption—all while keeping the customer at the heart of every decision.

Key Responsibilities

• Transform service into a revenue engine th...