Global Customer Success Ops Lead — ROI & Growth

ORBCOMM is seeking a highly skilled Sr. Director, Customer Success Operations to deliver measurable ROI and ensure seamless execution for global customers. This hybrid role involves acting as a strategic advisor and operational lead while working to improve customer experiences.

The successful candidate will define KPIs, manage billing operations, and collaborate with various teams to optimize operations. A strong focus on stakeholder relationships and operational challenges will help drive customer value and growth.